Privacy Policy

1. Who We Are

This Privacy Policy explains how Royal Darjeeling, operated by Sreeradhagya Enterprises (a Partnership firm, GSTIN 29AFVFS1776D1ZC), registered at Mico Layout, Bangalore – 76, Karnataka, India (“Royal Darjeeling”, “we”, “us”, “our”), collects, uses, and protects the personal information of visitors to and customers of royaldarjeeling.in (the “Site”).

2. Information We Collect

We collect the following categories of personal information:

• Order & contact details: name, email address, phone number, and shipping address, collected at checkout once online ordering is live.
• Newsletter sign-ups: your email address if you subscribe to receive updates, offers, and brewing notes from us.
• Admin credentials: login credentials for staff accessing our content management system, managed via Supabase Authentication and accessible only to authorized personnel.

3. How We Use Your Information

We use the information we collect to process and fulfil orders, respond to customer support enquiries, send order updates, and — where you've opted in — send marketing emails about new arrivals, offers, and seasonal blends. We do not sell your personal information to third parties.

4. Third-Party Service Providers

We rely on the following third-party providers to operate the Site and process your information. Each processes data under its own privacy and security practices:

• Supabase — database hosting and user authentication.
• Cloudflare R2 — image and video hosting.
• Netlify — website hosting.
• Razorpay — payment processing (once online payments go live).
• Google Analytics, Meta Pixel, Plumb5, and similar analytics or advertising tools we may use from time to time to understand Site traffic and measure marketing performance.

5. Cookies & Tracking

We use analytics and advertising tools such as Google Analytics, Meta Pixel, and Plumb5 (and may add others over time) to understand how visitors use the Site and to measure the performance of our marketing. These tools may use cookies or similar technologies. You can control cookies through your browser settings.

6. Marketing Communications

If you subscribe to our newsletter or opt in at checkout, we'll send you marketing emails about new arrivals, offers, and brewing tips. You can unsubscribe at any time using the link in any marketing email, or by contacting us directly.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information, including access-controlled admin accounts and encrypted data storage through our service providers. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You may contact us at any time to ask what personal information we hold about you, request a correction, or ask us to delete it, subject to any legal or operational requirement to retain certain records (such as order history for tax purposes).

9. Children's Privacy

The Site is not directed at children, and we do not knowingly collect personal information from anyone under 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The “last updated” date at the top of this page reflects the most recent revision.

11. Contact Us

For any privacy-related questions, contact:

Radha Rao, Customer Support
Email: radha@royaldarjeeling.in
Support hours: Mon–Sat, 11am–6pm IST