Shipping & Returns
Where we ship, how long it takes, and how returns and refunds work.
Where we ship, how long it takes, and how returns and refunds work.
We currently ship within India only.
Free shipping is available on all orders of ₹999 and above. A flat shipping fee applies to orders below this threshold, shown at checkout once online ordering is live.
Orders are typically dispatched on the next working day; in exceptional cases, dispatch may take up to 3 working days. Orders are dispatched from our facility at Mico Layout, Bangalore.
Once dispatched, orders typically arrive within 3–7 business days, depending on your location. We work with different courier partners depending on the delivery region, to route each order the fastest reliable way.
You may cancel an order within 6 hours of placing it by contacting customer support. Requests made after dispatch cannot be processed as a cancellation, but may be eligible for a return under the policy below.
Because tea is a consumable product, we're unable to accept returns based on taste or personal preference — we recommend ordering a smaller pack or sample size first if you're trying a new blend.
Returns and refunds are accepted only in the following cases:
To be eligible, the item must be unopened, unused, and in its original packaging. Contact our support team within a reasonable time of delivery to start a return.
Once a return is approved, we'll issue a replacement or a full refund, at your preference. Refunds are processed within 5–7 business days of approval, back to your original payment method (store credit may be offered as an alternative, on request).
Order tracking will be available once online ordering and Razorpay payments go live. In the meantime, contact customer support for updates on an existing order.
Radha Rao, Customer Support
Email: radha@royaldarjeeling.in
Support hours: Mon–Sat, 11am–6pm IST